Nontherapeutic ways of communicating

January 28, 2018

Nontherapeutic technique hinder an effective nurse-patient relationship. Avoid the following pitfalls when interacting.

 

1. Attacking and depending 

-Getting angry or arguing with the patient 

-Challenging the patient's belief 

-Being defensive

2. Casting judgement 

-Judging or criticizing the patient 

-Giving approval or disapproval 

3. Interrogating (or demanding) 

-Asking the patient "why" questions 

-Asking excessive, inappropriate, or leading questions 

-Probing sensitive areas or making the patient feel uncomfortable 

4. Minimizing 

-Stereotyping the patient 

-Not listening 

-Not taking the patient's beliefs seriously 

-Failing to maintain eye contact 

-Changing the subject inappropriately

-Working on a task while the patient is talking to you

-Letting your mind wander during a conversation 

-Using clinches 

5. Giving advice

-Giving advice 

-Offering false reassure 

6. Pressuring 

-Trying to talk the patient into accepting treatment 

7. Running off at the mouth 

-Talking on and on 

-Not letting the patient respond 

-Repeating a point you just made 

-Interpreting or speculating on the dynamics of patient problems

-Making inappropriate comments 

8. Rushing 

-Responding to the patient before he or she finishes speaking 

-Finishing sentences for the patient

9. Taking sides

-Joining attacks led by the patient 

-Participating in criticism of staff members

 

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